Sysadmins · software houses · hardware repair
Intervention reports, tickets and invoices for your IT support. Use only what you need.
Start from the intervention report, signed by the customer and ready to invoice. Turn on tickets, quotes and the calendar when and if you need them. No more spreadsheets and hours pieced together at the end of the month.
Free plan forever · no credit card · unlimited customers and reports
The office file server can't be reached from the internal network
- Customer
- [NAME] Associates
- Asset
- NAS server · S/N NX-44871
- Opened from
- Customer portal
- Technician
- Mark R. · Senior group
- 09:12 Ticket opened by the customer from the portal
- 09:26 Taken on · response time 14 min
- 11:40 Report signed with OTP · 2h 15m labour
- — Ready for the end-of-month invoice
Sound familiar?
You love doing support. Chasing hours and invoices, not so much.
Requests come in from everywhere
Email, phone calls, WhatsApp to the technician. Something always slips through, and that's the one the customer remembers.
Hours are rebuilt from memory
At the end of the month you scroll through calendars and chats to work out what to bill. Hours that aren't recorded are hours given away.
The invoice is done from scratch
Report data gets retyped into another program. Double the work, and a few too many mistakes.
A flexible chain
It adapts to the way you work, not the other way round.
Tickets, quotes, calendar and invoice are all optional: switch on only the steps your business needs. The ones you use pass the data along by themselves, so nothing is typed twice.
The customer opens a request
From the portal, with a message thread and attachments; you decide the urgency. Useful if you get lots of requests.
Accepted online
For a migration or a new server. Skip it with customers who already have an agreed price list.
You assign the technician
Put it in the technician's calendar, who can then move it with drag and drop. If you work alone or always go on the same day, you don't need it.
The heart of it all
Hours, materials and travel, signed by the customer. It's the one step every business uses.
Several reports, one invoice
Pick the signed reports and invoice them together. Or read them through the API from the accounting software you already use.
Four businesses, four ways to use it
- Report
- Signed PDF to the customer
- Scheduled maintenance
- Calendar
- Report
- Invoice
- Ticket
- Quote
- Report
- Invoice
- Ticket
- Report
- · done
The intervention report
Filled in within minutes, signed on site, never lost again.
Whether or not you use everything else, the report is always there. That's why it's the part we've worked on most.
- Works with no network in the server room or the basement: it's saved on the phone and sent as soon as the signal comes back.
- Lines from the price list: labour, materials, travel and expenses, at the rates of the technician's group.
- Photos, manuals and attachments on the device, with the intervention history by serial number.
- OTP or paper signature: by email or SMS with the evidence kept, or print the PDF. The customer chooses.
- PDF with your logo, with templates in five languages, and the spare part used comes off the warehouse stock by itself.
Faulty disk replaced and RAID restored
[NAME] Associates · NAS server · S/N NX-44871
- Labour · Senior rate
- 2 h 15 m
- Travel · urban area
- 1
- 4 TB disk · from Mark's van
- 1 pc
Built for IT support
Everything an IT support business needs, already inside.
No modules to buy separately: everything you see here is in the Standard plan. Text messages are pay-as-you-go.
Tickets with measured times
Urgency, opening channel, thread with attachments and outcome on closing. Timestamps measure your response times.
Your customers' equipment
PCs, servers, NAS, printers and firewalls with serial number, model, location, manuals and photos. From the serial number you see the whole history.
Maintenance contracts
Backups to check, updates, periodic checks: with a recurrence rule the due dates are created by themselves and land in the technician's calendar.
Customer portal with roles
The IT contact and the accounts office each log in with their own user: tickets, quotes, reports and invoices in one place, no shared passwords.
Warehouse and spare parts
Disks, RAM, toner, cables: stock taken off automatically from the report, stock in each technician's van, and barcode scanning with the phone while filling in the report.
API and webhooks
Authenticated REST API for customers, jobs, intervention reports and invoices. Webhooks on every status change.
Price lists per technician group
A senior sysadmin's hour costs more than a junior's. You set it once per job, for each group of technicians.
OTP signature with evidence
Date, time, signer, IP, channel and phone recorded; the link works only once. More solid than a signature on a tablet.
Your customers' ratings
The customer rates every single intervention from 1 to 10. On the dashboard you see the average for the last 3 and 12 months, with the trend.
Your edge over the competition
Your customers get in free. Always.
Many helpdesks charge for every person who logs in. Here you only pay for the technicians on your team: customer contacts, accounts staff and the administrator account don't count.
So you can give a portal to every customer, even the one with a single PC.
Clear pricing
Start free, grow when you hire.
Free
For the sysadmin who works alone: unlimited customers and reports, PDF with your logo and CSV export.
Standard
Most popularEverything: calendar, offline reports, equipment register, contracts, warehouse, customer portal, API. From 11 technicians the price drops, down to €9.
Enterprise
Dedicated onboarding, priority support, guaranteed SLA, custom integrations and connectors.
Prices exclude VAT, annual billing · €15.00 / technician / month with monthly billing
Import your customers from Excel and open your first ticket or report today.
Export the customers sheet: if you're starting from scratch it's the empty template, if you already have data you'll find it there to complete and correct. Upload it again and the preview shows you, row by row, what's new, what gets updated and what needs fixing. Import is included in the Standard plan, and the Free plan stays free forever, with no credit card.